Refund policy

Last updated 3 October 2026.

We stand behind WordPlus Cloud, and your satisfaction with it is important to us. If you have problems with the service, we will be happy to give you a full refund within 7 days of your first payment.

When we refund

Refunds are given at our discretion, when all of these are true:

• You ask within the first 7 days after your first payment for the subscription.
• The problem is that the service does not work on your site: you cannot connect the site, or its basic features, such as realtime messaging, do not work.
• You contacted our support about the problem first, and we could not resolve it.

When we do not refund

• After the first 7 days, and for renewal payments. You can cancel at any time so that the subscription does not renew.
• For features the service does not have. If you are not sure whether something is supported, please ask us before buying.
• For problems caused by conflicts with other plugins, themes or software.
• If you simply decide not to use the service.

How to ask for a refund

Email support@wordplus.cloud from your account's email address, with your site's address and a description of the problem. Freemius, our reseller, makes the refund to the original payment method. A refunded subscription ends straight away, and its sites return to the plugin's free mode.

Your statutory rights

This policy does not affect any rights you have under consumer protection law. Freemius, as the seller, handles refunds under its terms of service, following this policy. Consumers in the EU may also have a statutory right to withdraw within 14 days.